Shipping policy
Effective Date: 1st April 2026
Thank you for shopping with Shop Culture. This Shipping Policy outlines the terms and conditions relating to the shipment and delivery of products purchased through www.shopculture.store (“Website”).
By placing an order on the Website, you agree to the terms mentioned below.
1. Order Processing
Once an order is successfully placed and payment is confirmed, we shall process and dispatch the order within 3 working days.
Orders placed on weekends, public holidays, or non-working days may be processed on the next working day.
2. Shipment and Tracking
After dispatch of the order, shipment tracking details shall be shared with the customer through available communication channels such as SMS, email, or WhatsApp, wherever applicable.
Customers may use the tracking details provided to monitor shipment progress directly with the logistics partner.
3. Delivery Timelines
Estimated delivery timelines may vary depending on:
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Delivery location
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Courier partner operations
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Weather conditions
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Government restrictions
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Public holidays
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Operational disruptions
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Other unforeseen circumstances
Delivery timelines displayed on the Website are estimates only and are not guaranteed.
4. Delays in Transit
While we strive to ensure timely dispatch and delivery of all orders, Shop Culture shall not be held liable for:
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Delays caused by logistics or courier partners
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Transit disruptions
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Natural disasters
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Strikes or labour disruptions
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Government actions or restrictions
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Incorrect shipping information provided by customers
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Any circumstances beyond our reasonable control
However, we shall endeavour to assist customers to the best of our ability in coordinating with logistics partners wherever support is reasonably required.
5. Shipping Address
Customers are responsible for providing accurate and complete shipping information at the time of placing the order.
We shall not be responsible for delivery failures, delays, or losses arising from incorrect or incomplete address details provided by the customer.
6. Failed Delivery Attempts
In cases where delivery attempts fail due to customer unavailability, refusal to accept delivery, incorrect address, or non-contactability, the shipment may be returned to us by the logistics partner.
Additional shipping charges may apply for re-dispatch of such orders.
7. Damaged or Tampered Packages
Customers are advised to inspect the package at the time of delivery.
If the package appears damaged, tampered with, or opened, customers should either:
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Refuse delivery; or
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Record clear evidence and contact us immediately
Any claims relating to damaged shipments should be reported promptly along with supporting photographs or videos where possible.
8. International Shipping
International shipping availability, charges, customs duties, taxes, and delivery timelines may vary depending on destination country regulations.
Customers shall be solely responsible for any customs duties, import taxes, or additional charges imposed by authorities in the destination country.
9. Contact Us
For shipping-related queries or assistance, customers may contact us through the contact details available on the Website:
10. Governing Law and Jurisdiction
This Shipping Policy shall be governed by the laws of India.
Any disputes arising out of this policy shall be subject exclusively to the jurisdiction of the competent courts located in Surat, Gujarat, India.