Privacy policy

Effective Date: 1st April 2026

Welcome to Shop Culture (“Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit and use our website www.shopculture.store (“Website”).

By accessing or using the Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information from users for the purpose of improving our services, fulfilling orders, customer support, analytics, and marketing activities.

The information collected may include, but is not limited to:

  • Full Name

  • Mobile Number

  • Email Address

  • Residential or Shipping Address

  • Billing Information

  • Age

  • Gender

  • IP Address

  • Device Information

  • Browser Information

  • Order History

  • Payment Related Information (processed through secure third-party payment gateways)

We may also collect additional information voluntarily submitted by users while using the Website.

2. Use of Information

The information collected may be used for the following purposes:

  • Processing and fulfilling orders

  • Providing customer support

  • Improving our products and services

  • Enhancing user experience

  • Sending order updates and service notifications

  • Marketing and promotional communications

  • Conducting market research and analysis

  • Fraud prevention and security purposes

  • Compliance with applicable laws and regulations

3. Information of Children Below 18 Years

Our Website may be accessed and used by individuals below the age of 18 years under the supervision or consent of parents or legal guardians.

In certain cases, we may collect personal information relating to minors, including children below 18 years of age, for order processing, account management, customer service, and improving user experience.

We are committed to ensuring that such information is not misused, unlawfully disclosed, or exploited in any manner. We take reasonable safeguards to protect the privacy and security of minors’ personal information.

Parents or guardians who believe that personal information of a minor has been improperly provided may contact us for correction or deletion requests.

4. Sharing of Information

We may share user information with:

  • Logistics and delivery partners

  • Payment gateway providers

  • System integration applications

  • Technology service providers

  • Analytics providers

  • Marketing and research partners

Such sharing shall only be for legitimate business purposes including order fulfillment, customer support, system operations, analytics, and market analysis.

We do not sell personal information to third parties.

5. Data Protection and Security

We implement reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

The Website may use cookies, pixels, and similar technologies to improve user experience, analyze traffic, remember user preferences, and support marketing activities.

Users may choose to disable cookies through their browser settings; however, some features of the Website may not function properly.

7. User Rights

Subject to applicable Indian laws, users may have the right to:

  • Access their personal information

  • Request correction or updates

  • Request deletion of information

  • Withdraw consent where applicable

  • Opt-out of promotional communications

Requests may be submitted through our official contact channels.

8. Compliance with Indian Laws

This Privacy Policy is intended to comply with applicable laws of India, including the provisions of the Information Technology Act, 2000, applicable rules thereunder, and relevant data protection principles applicable within India.

Users accessing the Website from outside India acknowledge that their information may be processed and stored in India.

9. Third-Party Services

The Website may contain links or integrations with third-party websites, applications, or services. We are not responsible for the privacy practices or content of such third-party services.

Users are encouraged to review the privacy policies of such third parties independently.

10. Changes to this Privacy Policy

We reserve the right to update, amend, or modify this Privacy Policy at any time without prior notice.

Changes shall become effective immediately upon publication on the Website. Continued use of the Website constitutes acceptance of the revised Privacy Policy.

11. Jurisdiction and Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy or use of the Website shall be subject exclusively to the jurisdiction of the competent courts located in Surat, Gujarat, India.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us through the contact details provided on the Website:

www.shopculture.store