Return & Replacement

About Handcrafted Product:

Unlike machine-made items, handcrafted goods are one-of-a-kind. Subtle variations in texture, color, and shape—often considered "imperfections"—are cherished as signs of authenticity and human touch.

Shipping Policy:

1. Orders are processed within 2-7 business days after payment confirmation.
2. We offer standard and express shipping options via trusted courier partners.
3. Free Shipping Charges above 700/- INR item cost. Below that amount additional 100/- INR is applicable.
4. Order Tracking details are sent via email/SMS once the order is dispatched.
5. Delays caused by courier operations, customs, or natural events are outside our control but we assist wherever possible.

Return/Refund Policy:

1. Returns are accepted only for incorrect items.
2. Return requests must be made within 3 days of delivery.
3. Item must be unused, unwashed, and in original packaging.
4. Return Process: Email us atat hello@shopculture.store with order number, reason for return, and images.
5. *Returns will be eligible only with an unpacking video sent to +91 9510225155 via WhatsApp with the above terms specified.
6. Items are Non-Returnable if, 
  * Fabrics cut as per customer order.
  * Fabrics in Sale or clearance items.
At CULTURE, we do not offer refunds. However, customers are eligible for a credit note or an exchange equivalent to the value of the original purchase.Credit must be redeem within 3 months after return.
If your situation doesn't fit neatly into our policy, talk to us. We are always willing to listen and help.

To initiate an exchange, customers must contact us via phone at +91 9510225155 or email at hello@shopculture.store within 24 hours of receiving the product. Please note that exchange requests submitted after this period will not be accepted. Unpacking video is a must.